INTRODUCTION
AncFX Global Ltd is a registered company with registration number TAPRRIRC|UBT/2022/B.|038 with an Affiliation partnership under licensed number 8424819-1 with the Laws of Seychelles by the Financial Services Authority (FSA) and Securities Dealer of License No: SD037.
By accepting this Privacy Policy (hereinafter referred to as the “Policy”), you are entering into a contractual agreement with AncFX Global Ltd (hereafter the “Company”), which collects, uses, and manages personal information from its visitors, potential and active clients, and clients who have terminated their business relationship with the Company, who are accessing or using the Company’s website(s) and mobile applications.
AncFX shall comply with both the General Data Protection Regulation (EU) 2016/679, (“GDPR”) where applicable, and national data protection legislation such as the Seychelles Financial Consumer Protection Act of 2022 (“FCPA”) regarding all personal data that the Company holds relating to identifiable individuals. If the applicable national legislation requires a higher level of protection for personal data than these policies/guidelines, such stricter requirements are to be complied with. If AncFX’s policies/guidelines are stricter than the local legislation, our policies/guidelines must be complied with.
You are strongly advised to read this Policy carefully, as it is part of the Company’s Terms of Business, as applicable, and demonstrates how the Company complies with the protection of personal data. Protection of our client’s personal data is of utmost importance to us, and our Company’s priority is to safeguard and respect the confidentiality of our client’s information. For the purposes of this Policy, “Personal Data” means “nonpublic consumer data” as defined in section 3 of the Seychelles Financial Consumer Protection Act.
Purposes for which the Company is Collecting, Using, Storing, and/or Processing your Personal Data?
The Company will collect, use, store, and transfer different personal data for the purposes of providing its services to you and ensuring that the Company complies with its legal obligations. Therefore, if you fail to provide us with some information we may request, it is likely that we may not be able to provide you with our products and/or services.
GENERAL DATA PROTECTION REGULATION
Protecting the privacy and safeguarding the personal and financial information of AncFX clients and website visitors is one of our highest priorities. The following General Data Protection (the “GDP”) Policy explains how we collect, store, and protect your information.
This privacy statement:
gives a breakdown of how the Company collects and processes your personal information and informs you about the rights you have under the local data protection law,
it applies only to natural persons who are either current or potential clients of the CIF, or are authorized representatives/Introducing Brokers (IBs) or beneficial owners of legal entities or of natural persons which/who are current or potential clients of the Company,
it applies to natural persons who had such a business relationship with the Company in the past contains information about how and why we share your personal data with other members of the Company and other third parties (for example, trusted service providers or suppliers).
Your data can be referred to as “personal information” or “personal data”. We may also sometimes collectively refer to handling, collecting, protecting, and storing your personal data or any such action as “processing” such personal data.
For the purposes of this policy, personal data shall mean any information relating to you which identifies or may identify you and which includes, for example, your name, address, and identification number.
WHAT PERSONAL DATA THE COMPANY COLLECTS AND/OR PROCESS ABOUT YOU
The following list includes the type of personal data we may need from you:
– Personal data for identity purposes such as name, maiden name, last name, proof of identity, username, or similar identifier, marital status, title, date and place of birth, and gender, country of residence and citizenship.
– Personal data for contact purposes such as home address, billing address, delivery address, email address, and telephone numbers provided in a proof of address document (i.e., utility bill).
– Personal data for professional purposes such as the level of education, profession, employer name, work experience in Forex/CFDs, information on client’s experience, knowledge in the financial services sector, and risks.
– Personal data for tax and financial purposes such as the country of tax residence and tax identification number, your annual income, net worth, source of funds, anticipated account turnover, bank account, bank statements, payment card details and copies, and e-wallet information.
– Transaction data such as details about payments to and from you, other details of products and services you have purchased from us, deposit methods, and the purpose of transactions with us.
– Technical data such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website or data regarding the usage of our website, products, and services.
– Profile data such as username and password, purchases or orders made by you, your interests, preferences, feedback, survey responses, and marketing and communication data such as your preferences in receiving marketing from us and our third parties, and your communication preferences.
USE OF PERSONAL DATA
The Company collects and processes Personal Data that are required for the evaluation, establishment, and maintenance of the contractual relationship between the Company and you, and to comply with the applicable aforementioned data protection legislation and regulations governing the provision of investment services. In some cases, the Company may also process your Personal Data to pursue its legitimate interests or those of third parties, provided that your interests and fundamental rights are not overridden by those of the Company or the third party.
REASON FOR USING YOUR PERSONAL DATA
For legislative compliance:
– To confirm/verify your identity.
– To assess your appropriateness/suitability to the products and services we provide.
– To process your transactions.
– To provide you with transaction and post-transaction-related services.
– To identify, assess, mitigate, prevent, and investigate fraudulent activity of any kind that is forbidden by the relevant legislation.
– With regards to the KYC process, we may contact you to inform you to upload any missing KYC documents and/or to update your KYC documentation in order to comply with the applicable AML and KYC legislation.
– The Company uses your data to inform you about your transaction process, which includes confirmation emails regarding your deposit, withdrawal, and post-transaction reports.
For contract performance:
– To manage the account you hold with the Company.
– To keep you updated on the issues that are relevant to your business relationship with us.
– To analyze statistical data to enable us to provide you with better products and/or services.
– To enhance the security controls of the Company’s networks and systems.
– To defend possible legal claims against the Company.
– The Company uses your data to provide you with information regarding your trading activity, which includes margin calls, stop profit, price alerts, and any functions related to your trading activity with your Company.
For consent purposes:
– To inform you of products and/or services that may be of interest to you.
– The Company needs to comply with the AML and KYC legislation as well as FCPA, and therefore hard copies and/or electronic format copies shall be retained as evidence. More specifically, the Company shall maintain records (either physical or digital) of all transactions and correspondence between the Company and the client from the date of the last transaction between them.
Also, the measures that are taken by the Company regarding your identity verification, source of income and wealth, monitoring of your transactions, any form of communication, and transaction history must be kept for a period of seven (7) years after the termination of the business relationship to be able for the Company to demonstrate to the regulator that it has acted in accordance with the applicable legislation (i.e., the FCPA and the AML and KYC legislation).
HOW THE COMPANY COLLECTS AND/OR PROCESSES YOUR DATA
The Company may collect your personal data via different methods and, therefore, process personal data you provide us directly and/or collect information as a result of automated technologies, interactions, and/or from third parties via publicly available sources (i.e., use of screening providers).
In addition, the Company may collect personal data you voluntarily provide, given that you have acknowledged the provision of such data to the Company.
Specifically, the information you provide to us directly may include your identity, contact, and financial information by registering for an account with AncFX, when you participate in any interactive features of the services the Company provides when you fill out a form the Company provides you with, when you apply for a job, when you communicate with the Company by sending your request to customer support or otherwise.
By using the Company’s website, the Company may automatically collect technical data about your equipment, browsing actions and patterns. The Company collects this personal data by using cookies and other similar technologies. The Company may receive technical data about you if you visit other websites employing the Company’s cookies.
Cookies
Cookies are small text files, giving ID tags that are stored on your computer’s browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions. The website stores a corresponding file (with the same ID tag) to the one they set in your browser, and in this file, they can track and keep information on your movements within the site and any information you may have voluntarily given while visiting the website, such as email address.
Cookies are often indispensable for websites that have huge databases, need login, have customizable themes, and other advanced features.
Cookies usually don’t contain much information except for the URL of the website that created the cookie, the duration of the cookie’s abilities and effects, and a random number. Due to the little amount of information a cookie contains, it usually cannot be used to reveal your identity or personally identifying information.
There are three (3) categories of cookies: essential, functional, and marketing cookies. Essential cookies are necessary for the website to function correctly and cannot be switched off, functional cookies allow the website to remember users’ preferences and the choices the Company makes on the website, such as username, region, and language, and marketing cookies are used to track visitors across the Company’s websites and show you more relevant ads, including third-party cookies from thirdparty service providers (hereinafter referred to as “Partners”).
The AncFX website issues cookies upon landing on your website unless the user has changed their cookie settings in their browser to refuse cookies. Please note that with cookies switched off, some areas of the Company’s website and services might not be made available to you.
AncFX does not use cookies to personally collect information about you. The cookies that the Company uses only collect anonymous information to optimize the Company’s services and do not collect personal information.
HOW WE TREAT YOUR PERSONAL DATA FOR MARKETING ACTIVITIES AND WHETHER PROFILING IS USED FOR SUCH ACTIVITIES
We may process your personal data to inform you about products, services and offers that may be of interest to you or your business.
The personal data that we process for this purpose consists of information you provide to us and data we collect and/or infer when you use our services, such as information on your transactions. We study all that information to form a view on what we think you may need or what may interest you. In some cases, profiling is used, i.e. we process your data automatically with the aim of evaluating certain personal aspects in order to provide you with targeted marketing information on products.
We can only use your personal data to promote our products and services to you if we have your explicit consent to do so or, in certain cases, if we consider that it is in our legitimate interest to do so. You have the right to object at any time to the processing of your personal data for marketing purposes, which includes profiling, by contacting at any time the Company in writing at support@ancfx.com
DISCLOSURE OF PERSONAL DATA
Any personal information is treated as confidential and may be shared within the Company and its partners to meet its contractual and legal obligations. Contractual relationships exist with the Company’s partners aiming to safeguard your personal data in accordance with the Data Protection Legislation. It should be stressed that where it is required to disclose the personal data of our clients to third parties for the purposes of performing our legal obligations towards them, our Company ensures that the relevant provisions of the FCPA are followed and/or respected.
The Company’s partners maintain the privacy of your information to the same extent the Company does in accordance with the policy. Non-affiliated companies that assist the Company in providing services to you are required to maintain the confidentiality of such information and to use your personal information only in the course of providing such services for the purposes that the Company dictates and within the ambit of the applicable law.
Recipients of Personal Data may be, for example:
– Technological experts that are appointed by the Company to support the smooth operation of our systems.
– Platform providers.
– Payment service providers/credit institutions for facilitating the incoming and outgoing payments of the clients.
– Governmental authorities and regulatory bodies.
– Fraud prevention agencies, third-party authentication service providers, verification/screening service providers.
– Data reporting service providers to meet our regulatory obligations.
– External consultants such as Internal and External Auditors.
The Company does not allow any third-party service providers to use your personal data for their own purposes and only permits them to process your personal data for specified purposes and in accordance with the Company’s instructions.
Transfer of Personal Data
The Company takes appropriate and/or protective measures in cases where Personal Data is disclosed to a third party and ensures that personal data is processed if adequate protective measures are established. The Company also imposes strict restrictions on how its processors can use and disclose the Personal Data it provides and only discloses information that is necessary to third parties to perform their contractual obligations with the Company. In addition, the Company performs due diligence before choosing processors to ensure that they implement appropriate technical and organizational measures in such a manner that meets the requirements imposed by the GDPR.
The type of third parties we share information with are the following:
Analytics
We may use third-party Service Providers to monitor and analyze the use of the Company’s Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the Service. This data is shared with other Google services.
Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy &
Terms web page: https://policies.google.com/privacy?hl=en
Firebase
Firebase is an analytics service provided by Google Inc. You may opt-out of certain Firebase features through your mobile device settings, such as your device advertising settings, or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy?hl=en
We also encourage you to review Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.
For more information on what type of information Firebase collects, please visit the Google Privacy & Terms webpage: https://policies.google.com/privacy?hl=en
Mixpanel
Mixpanel is provided by Mixpanel Inc.
You can prevent Mixpanel from using your information for analytics purposes by opting out. To opt out of the Mixpanel service, please visit this page: https://mixpanel.com/optout/ For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel.
DATA PROTECTION RIGHTS
You have the following rights in terms of the personal data we hold about you:
Receive access to your personal data. This enables you to e.g. receive a copy of the personal data we hold about you and to check that we are lawfully processing it. In order to receive such a copy, you can complete our web form through the Company’s website (https://www.ancfx.com)
Request correction [rectification] of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to erase your personal data (known as the ‘right to be forgotten’) where there is no good reason for us continuing to process it.
Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms. You also have the right to object where we are processing your personal data, for direct marketing purposes. This also includes profiling in as much as it is related to direct marketing. If you object to processing for direct marketing purposes, then we shall stop the processing of your personal data for such purposes.
Request the restriction of processing of your personal data. This enables you to ask us to restrict the processing of your personal data, i.e. use it only for certain things, if:
- it is not accurate;
- it has been used unlawfully but you do not wish for us to delete it;
- it is not relevant anymore, but you want us to keep it for use in possible legal claims and you have already asked us to stop using your personal data but you are waiting for us to confirm if we have legitimate grounds to use your data.
Request to receive a copy of the personal data concerning you in a format that is structured and commonly used and transmits such data to other organizations. You also have the right to have your personal data transmitted directly by ourselves to other organizations you will name [known as the right to data portability].
Withdraw the consent that you gave us with regard to the processing of your personal data at any time. Note that any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn or revoked by you.
To exercise any of your rights, or if you have any other questions about our use of your personal data, please contact your account manager, visit any of our offices, or send a message to support@ancfx.com.
The privacy and confidentiality of your personal information are of fundamental importance to us. We take all appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data and personal information and to comply with the relevant provisions of FCPA. The Company restricts access to personal information to employees who need to know the specific information in order to operate, develop, or improve the Company’s services. These individuals are bound by confidentiality and will be subject to penalties if they fail to meet these obligations.
Personal Data can be shared only with the parties set out in the aforementioned section of Disclosure of Personal Data. The Personal Data that you provide when opening an account with the Company is protected. This information can be accessed by you using your selected password. This password must be carefully kept by you and not be shared with any third party. In addition, this information is safely stored in the Company’s servers that only authorized personnel have access to through access rights. The Company encrypts all this information to prevent unauthorized parties from viewing or accessing such information.
CHANGES TO THIS PRIVACY STATEMENT
We may modify or amend this privacy statement from time to time. We will notify you appropriately when we make changes to this privacy statement and we will amend the revision date at the top of this page. We do however encourage you to review this statement periodically so as to be always informed about how we are processing and protecting your personal information.
Legal Disclaimer
AncFX reserves the right to disclose your personally identifiable information as required by rules and regulations and when the Company believes that disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process served. The Company will not be liable for the misuse or loss of personal information resulting from cookies on the Company’s site(s) that the Company does not have access to or control over. The Company will not be liable for unlawful or unauthorized use of your personal information due to misuse or misplacement of your passwords, negligence, or malicious intent.
Inquiries and Complaints
Clients shall communicate with the Company with the communication methods described within this policy and/or at the following address:
Correspondence Address: Molyko-Buea ,
P.O.Box 246 mile 17
E-mail: support@ancfx.com
